In the unlikely event of you having any reason to feel dissatisfied with any aspect of our services, in the first instance you should contact our Customer Services Department on +27(0) 87 828 0576 or email email@example.com, as the vast majority of complaints can be dealt with at this level.
If Customer Services is unable to resolve the matter you may refer to it as a complaint to our Compliance Department. Please set out the complaint clearly, ideally in writing. The Compliance Department will carry out an impartial review of the complaint with a view to understanding what did or did not happen and to assess whether we have acted fairly within our rights and have met our contractual and other obligations. A full written response will be provided with six weeks of receiving the complaint.
Complete form below to submit your complaint