Privacy Policy
1. PURPOSE
This Privacy Policy outlines how JP Markets SA (PTY) LTD collects, uses, discloses, and protects personal information obtained from clients, data subjects, and visitors to our website. We are committed to protecting the privacy of our users and complying with the applicable Protection of Personal Information Act 4 of 2013 (POPIA) and other data protection laws.
Information We Collect
Personal Information:
We may collect personal information, such as names, contact information (including email addresses and phone numbers), and identification details when users voluntarily provide it through our website forms or when contacting us.
Usage Information:
We may collect non-personal information about users’ interactions with our website, including IP addresses, browser types, referring pages, and pages visited. This data is used for statistical analysis and improving our website’s functionality.
2. DISCLOSURE OF INFORMATION
We do not sell or rent personal information to third parties.
3. DATA SECURITY
We take reasonable steps to protect the security and confidentiality of personal information. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of user data.
4. COOKIES
Our website may use cookies to enhance the user experience. Users can control cookie preferences through their browser settings. Please refer to our Cookie Policy for more details.
5. LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Users should review the privacy policies of external sites they visit.
6. PRINCIPLES OF POPIA COMPLIANCE
6.1 Accountability
JP Markets SA is committed to maintaining accountability for the processing of personal information and ensuring compliance with POPIA.
6.2 Processing Limitation
Personal information will only be processed for legitimate purposes, and we will ensure that the processing is lawful, adequate, and relevant.
6.3 Purpose Specification
JP Markets SA will specify the purposes for which personal information is collected, and data subjects will be informed of these purposes.
6.4 Data Minimization
We will only collect and process personal information necessary for the intended purpose and will not retain it for longer than required.
6.5 Information Quality
We will take reasonable steps to ensure that personal information is accurate, complete, and up-to-date.
6.6 Openness and Transparency
JP Markets SA will be transparent about how personal information is processed, and data subjects have the right to access their personal information.
6.7 Security Safeguards
We will implement appropriate security measures to protect personal information against unauthorized access, disclosure, or loss.
6.8 Data Subject Participation
Data subjects have the right to access, correct, or request the deletion of their personal information, and JP Markets SA will facilitate these rights.
7. ROLES AND RESPONSIBILITIES
7.1 Data Protection Officer (DPO):
JP Markets SA has a designated Data Protection Officer responsible for overseeing POPIA compliance and acting as a point of contact for data subjects.
7.2 Employees and Contractors:
All employees and contractors must adhere to this policy and report any potential breaches or concerns to the DPO.
8. DATA BREACH RESPONSE
8.1 Reporting:
Any suspected or actual data breaches must be reported immediately to the DPO and, if necessary, to the relevant regulatory authorities.
8.2 Investigation and Notification:
JP Markets SA will promptly investigate data breaches and, if required by law, notify affected data subjects and regulatory authorities.
9. TRAINING AND AWARENESS
9.1 Training:
JP Markets SA will provide training to employees and contractors on their responsibilities under POPIA and the importance of data protection and maintain ongoing awareness campaigns to educate employees about data protection best practices.
10. MARKETING AUTOMATION
10.1 JP Markets SA uses the marketing automation platform “Solitics” from https://solitics.com.
10.2 Solitics allows JP Markets SA to send and manage email campaigns across channels and optimize the dissemination of the newsletter to its subscribers.
10.3 Solitics collects information based on the requirements laid out by JP Markets SA. This includes:
- Information received about contacts from JP Markets SA.
- Information collected automatically when users interact with an email.
- Information collected from other sources.
10.4 Personal data processed via Solitics is stored and managed by Solitics. More details can be found here: Solitics Privacy Policy.
11. UPDATES TO OUR POLICY
We may update this Privacy Policy to reflect changes in our data handling practices or legal requirements. The updated policy will be posted on our website with a revised “Last Updated” date.
12. HOTJAR USAGE
We use Hotjar to better understand our users’ needs and optimize this service and experience. Hotjar helps us improve user experience by analyzing how visitors interact with our website.
Hotjar collects data such as:
- IP address (processed during your session and stored in a de-identified form).
- Device screen size and type (e.g., unique device identifiers).
- Browser information and geographic location (country only).
- Preferred language used to display the website.
Hotjar is contractually forbidden to sell any data collected on our behalf. For further details, please see the Hotjar support site.
13. CONTACT US
If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:
Email: support@jpmarkets.co.za